Legal Document
Refund Policy
Sterling Learning LLC maintains a clear and transparent refund policy to ensure a fair experience for all participants.
01
Course Enrollment Refund
✓ Eligible
Within 7 days of payment, provided that no more than 20% of the course content has been accessed.
✗ Not Eligible
Once the participant has completed more than 20% of the programme, no refund will be issued.
02
Installment Payments
- Payments already made are non-refundable after programme access has started
- Future unpaid installments may be canceled upon written request
03
Programme Cancellation
If Sterling Learning cancels a programme, participants receive:
04
Certificate Fees
Administrative and certificate processing fees are non-refundable under any circumstances.
05
How to Request a Refund
All refund requests must be submitted in writing and must include:
1
Full NameAs registered in your participant account
2
Programme NameThe exact title of the programme enrolled in
3
Date of EnrollmentThe date your enrollment was confirmed
4
Reason for RequestA brief explanation of your refund request
